Frequently asked questions

1. How long is the order processing time?

Depending on your location, the samples are usually processed in 2-4 working days and delivered in 3-7 working days (up to 10 days in total).

2. How do I track my orders?

Once we ship your order, you will receive a tracking link. You can view the live status and delivery estimate there.

3. Are you providing free shipping?

Yes, we provide free shipping.

4. Return Policy

Our return policy allows for returns or replacements within 3 days of receiving your item.

To qualify for a return or replacement, your item must meet the following criteria:

The product received differs from what was shown at the time of ordering.

The product arrives in a damaged condition.

We’ll promptly process a replacement or offer a full/partial refund based on your preference.